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zavy clothing

Our Exchange Policy in Short

We do not offer refunds. We only offer an exchange, and only when the item is defective. If your dress has a real fault, we will exchange it for you.

When Can You Exchange an Item?

You can ask for an exchange if your suit has a manufacturing fault or damage. To be eligible, please make sure:

We accept when

  • You contact us within 4 to 5 days after you receive your order.
  • The fabric has not been washed.
  • The fabric has not been cut or stitched.
  • The suit is in the same condition in which it reached you, with its original packing.
  • You can show your order details or proof of purchase.

We cannot accept when

  • You changed your mind about the dress.
  • You do not like the design, color or style after receiving it.
  • The suit does not suit you or you think it will not look good on you.
  • The fabric has been washed, cut, stitched or used.
  • You contact us after 5 days.
  • The item is sent back without our approval.

Please note: Sale items and gift cards are also not returnable. We are sorry for the trouble, but we cannot make an exception in the cases listed above.

How to Request an Exchange

  1. 1Check your parcel as soon as it arrives. Do not wash, cut or stitch the fabric.
  2. 2Take clear photos of the fault. If possible, also take a photo of the full parcel and packing.
  3. 3Email us at zavyclothing@gmail.com or contact us on WhatsApp (+92 335 6801423) with your name, order number and the photos. You can also visit our Contact Us page.
  4. 4Our support team will look at your pictures and check the problem.
  5. 5If your request is approved, we will tell you the return address and how to send the parcel. We will guide you step by step.

Important: Please do not send any parcel before we approve your request. Items sent back without our approval will not be accepted.

Wrong or Damaged Item Received

If you get the wrong item or a damaged one, tell us right away. Send us photos and your order number. We will check the issue and try our best to make it right.

How Does the Exchange Work?

Once we receive your parcel, our team will inspect it. If everything is fine and the fault is confirmed, we will send you a replacement of the same suit or a similar item, depending on stock.

Need Help?

If you have any question about returns or exchange, write to us on WhatsApp at +92 335 6801423 or email zavyclothing@gmail.com. You can also reach us through our Contact Us page. We are happy to help.

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